The player's self exclusion was ignored as he is not verified yet. The complaint was closed as the player informed us that is has been solved with the casino.
IceCasino - The player's self exclusion was ignored.
Amount: ??
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have asked the casino to close my account because I am currently critical of my gambling behavior the casino refuses to close my account at my request I have tried everything email live chat I have asked to close my account due to gambling addiction but they want first to verify my account this has nothing to do with responsible gambling please help the website will close my account i will not verify myself i have a right to have my account closed at my request
Automatic translation:
Public
Public
2 years ago
Hello Thent,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Allow me to ask you a few more question before we would move forward.
Could you please advise since when are you registered in the casino? Were you able to deposit since you requested for the self-exclusion?
Note, that if your account is not verified how could the casino possible know who to exclude? They need your personal details to prevent you to ever create a new account again. If they don't know who you are how could they do that?
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
2 years ago
Dear Thent,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
