The player's self exclusion failed as he was able to register in a sister casino. The complaint was closed on the player's request.
IceCasino - The player's self exclusion failed.
Amount: €7,500
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I had myself blocked at Vulkan Vegas, my complaint is also known here.
If you are addicted to gambling, there are ways to gamble anyway.
I registered at ICE Casino with my known email address, which I also used at Vulkan Vegas.
Now I realize that these two casinos belong together. Same licensee, same umbrella company, even the layout is exactly the same, just with a different logo and colors.
the same operator bypassed my ban and now I'm reclaiming all deposits from ICE Casino because this operator is the same as Vulkan Vegas and shouldn't have let me play with it at all.
PlayerID at ICE Casino 32438281
Please help here because in my opinion the license operator bypasses the self-exclusion for known gambling addicts
thanks!
Automatic translation:
Public
Public
2 years ago
Dear stuartcowling,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with IceCasino.
Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from IceCasino directly?
Looking forward to hearing from you.
Best regards,
Nick
Public
Public
2 years ago
Translation
Sorry but I can't understand that. The operator is therefore not obliged to anything and the full blame always lies with the player. All right - close the topic, there's no point in writing something here because everything is going as usual in the world.
Please also delete my guru account as I see no point in this site
Edited
Automatic translation:
