The player from Austria had inadvertently created two accounts at IceCasino. Only one account had been verified and used for deposits. When she attempted to withdraw €400 winnings, the account was blocked. After submitting her complaint, she had managed to reach an agreement with IceCasino. Consequently, we had marked the complaint as 'resolved' in our system.
IceCasino - Player's withdrawal request leads to account block.
Amount: €400
IceCasino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello,
I mistakenly created two accounts at ICE Casino.
However, only one of them was verified and I have deposited a lot of money into it.
Now, I wanted to withdraw winnings of 400€ for the first time and I was blocked.
Automatic translation:
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1 year ago
Dear Eskimee,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceCasino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please specify when you created these two accounts in the casino? Have you played with any bonuses on either account?
Were you in contact with the casino support prior to submitting a complaint?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
I have now found an agreement with ICE Casino. Thanks for the help!
Automatic translation:
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1 year ago
Dear Eskimee,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and IceCasino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
