The player from Austria had been waiting for a withdrawal since June 14, which had not yet been processed. Despite repeated requests, they were consistently told to wait. It had been one month since the withdrawal request. The player confirmed that he was verified and that the winnings were accumulated with real money, not a bonus. The issue was resolved when the player received his money.
IceCasino - Player’s withdrawal is delayed by one month.
Amount: €1,000
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Dear Lion55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
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6 months ago
Translation
Good day
Yes, I have been registered there for a long time and have played a lot and have always received my payouts within 5 working days!
I am also verified!
it has nothing to do with bonus, that was real money
Automatic translation:
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6 months ago
Translation
Good day
I received my money this morning
So everything is done
I thank you for your efforts
Kind regards
Automatic translation:
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6 months ago
Dear Lion55,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
