IceCasino - Player’s withdrawal has been delayed.

Here we go!!!! Based on the forum's own evaluation, I decided to play at Ice Casino, but guess what.... this casino has ill intentions, with traps about withdrawals, leaving the balance for the player to continue playing and prompting to spend the withdrawal, which ultimately leads to the withdrawal being denied!!!! The withdrawal amount was 900, after having deposited quite a lot over time, a total disrespect to their customer, there have been situations where the balance was removed from active withdrawals, ill-intended and utterly not recommendable, fellow players beware with your money!!!!

Dear MarlonMK,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I don't know how a casino, without self-exclusion with low RTP, creating a case to delete an account, with withdrawal leaving your balance active, so that you lower the withdrawal balance to cancel, bonus always with 40x... finally a casino that takes a long time to pay the withdrawal, that has traps for its players to always leave their winnings....another bad casino, with a note...Disappointed with the evaluation, in which it took me the confidence to leave my money....in 2 years of account the highest multiplier of 274x 2.50...They should revise this analysis about.

Dear MarlonMK,

Have you received your withdrawal from the casino yet?

Dear MarlonMK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.