IceCasino - Player’s withdrawal has been delayed.

How can the casino guru rate Ice Casino as a perfect reputation? There are over 140 complaints about this casino. They often block accounts, take a long time to verify. They don't. The stranger who doesn't need anything to deposit. No joke. Blaze doesn't have a good rating, even paying right and at high amounts I never had a problem. Excellent casino. Now this Ice casino is horrible. Fix this review because people are induced there is a casino that does not pay.

Dear ds055674,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ds055674

We do not understand your frustration.

You never deposited any funds at all, you received two no-deposit bonuses. You do not have any pending withdrawals.

Can you please clarify your frustration and the essence of the complaint?

Thank you in advance!

Kind regards

Dear ds055674,

Have you received your withdrawal from the casino yet?

Kristina, thanks for the help. I did not receive it, I gave up on this casino. It sucks. I appreciate the help of the casino guru... You guys are great. I do not intend to use this Casino ever again.

Dear Kristina,

We would really love to understand the player's problem.

The player never ever had a withdrawal request. What kind of money (withdrawal transaction) was the player complaining about?

Kind regards

Ice casino, however with the lies please. I never really asked for the withdrawal because I tried the kyc verification. I sent perfect photos and they were refused. The money I earned was fulfilling the established rollover. Don't distort reality, just look at the number of complaints. Both here, YouTube and askglamber. The platform is incredible. A thousand thanks to whoever developed the site. Now when it's time to check the kyc or pay I don't need to say anything... Read the complaints and the truth is out there. I asked for my account to be closed. And before you tell lies, my wife had an account too. With kyc verified with the deposit made, he won and he has not been able to withdraw for a month.

I apologize for the misunderstanding. All my messages were automatically generated based on the answers the player provided while submitting this complaint.

ds055674 since it seems that you are not experiencing any specific issue we could help with, I am forced to close this complaint. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.