The player from Greece is struggling to withdraw his winnings. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
IceCasino - Player’s withdrawal has been delayed.
Amount: €400
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
WHY DONT YOU PAY ME AT LAST?
IM WAITING MY MONEY ALL DAY...BREAKING YOUR BALLS EVERY DAY IN THE CHAT AND KEEP TELLING ME THAT THE PAYMENT SYSTEM HAS PROBLEM...WTF?????
Public
Public
2 years ago
Dear ekasidakis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Hello Kristina,
No they haven't paid me before.
I have successfully passed the KYC which they delayed very much intentionally.
My winnings were not from bonuses.
Yesterday I deposited more money and won again so I have new withdrawal upcoming.
The only thing they say is that the payments system has problem and not them... And that the payments are processing manually and it takes time... HOW IS THAT POSSIBLE? Who uses these excuses?
Public
Public
2 years ago
Hello,
According to our records, there are no pending withdrawal requests.
The amount of 700 EUR was paid out.
Can you please confirm?
Kind regards
Public
Public
2 years ago
Right now......"all of the sudden" after the complaint, they paid me. Thank you casino guru
Public
Public
2 years ago
Awesome news, ekasidakis. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
