The player from Greece requested a withdrawal 2 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
IceCasino - Player’s withdrawal has been delayed.
Amount: €280
IceCasino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
deadline to recieve my withdrawal was 2 days that already passed and they dont give me my money. they told me to wait more but deadline passed
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2 years ago
Dear angelgour1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Hello all
The player received the winnings 26.07.2022 08:16:40 (UTC)
Dear angelgour1, can you kindly clarify what seams to be the problem?
Thank you in advance!
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2 years ago
Translation
after the complaints I made, the money went in normally!
Automatic translation:
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2 years ago
Awesome news, angelgour1. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
