The player from Greece has requested a withdrawal 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
IceCasino - Player’s withdrawal has been delayed.
Amount: €100
IceCasino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
I've been begging them for 10 days to give me the money and they're writing to me, they haven't even accepted the withdrawal. Last time I took 2 months to get it, only when I wrote to you here they got scared and gave it to me immediately.
Automatic translation:
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2 years ago
Dear Rover2547,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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2 years ago
Translation
When they want, they immediately put the money in, I know what I'm talking about. the other time, if you remember, I made a withdrawal of €600 and they fooled me for 2 months, and as soon as I made an issue here, they put it in the same day, she's very cunning, it's a very good casino
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2 years ago
I fully understand your frustration, Rover2547. However, I will set the timer for additional 3 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
They finally put them on me yesterday Monday as you said, coincidence????? thanks!!
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Rover2547, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
