HomeComplaintsIceCasino - Player’s withdrawal has been delayed.

IceCasino - Player’s withdrawal has been delayed.

Amount: €750

IceCasino
Safety Index:Very high
Submitted: 30 Jun 2022 | Resolved : 10 Jul 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

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1 year ago
Translation

Ladies and Gentlemen

I've been waiting for my payout since June 16th and nothing has happened until today! I've contacted customer service several times but to no avail. It keeps saying: is in progress I should be patient. Now more than two weeks have passed and I don't think anything will happen anymore. I can't get any further... maybe you could help me.

Automatic translation:
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1 year ago

Dear Lidia90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

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1 year ago
Translation

Hi everyone, I haven't played with a bonus or anything like that. I deposited real money and played normally. This is my second payout already, the first payout worth €500 was paid out after 2 days. Now is the second payout worth €750, which I made on June 16th. made, it's actually been 14 days and nothing is happening there. The 5 days processing time are already over the actually apply at ICE Casino.

What should I do now? Wait....?

LG

Automatic translation:
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1 year ago

Hello Lidia90


We can indeed see the issue with a long withdrawal, we've contacted the payment provider and expect the resolution soon.

In case the transaction gets failed - please do not hesitate and make a new withdrawal request, it will get approved via a different payment provider.

But we do hope, that the current one will be successful.


Sorry for inconveniences.

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1 year ago
Translation

First of all thanks for that.

My withdrawal failed today after such a long wait🙁 unbelievable.

Now I've made a payout again with €500 and €200. Let's see if that works faster now, or I wait two weeks again and then we're already at a month's processing time!!!

LG

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1 year ago

Thank you very much, IceCasino team, for the clarification that the issue is related to a specific payment provider.


Dear Lidia90,

Please keep me informed about any further developments. I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

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1 year ago
Translation

Thank you, the payout has been made on my game account but I still can't see it on my account. I'll wait a bit now, let's see what happens, I hope there won't be any more problems.

LG

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1 year ago
Translation

The money has arrived, thank you!

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1 year ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Lidia90, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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