The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
IceCasino - Player’s winnings haven’t been received yet.
Amount: 500 R$
IceCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made a deposit of 35 reais, I played and I won 1000 reais, when I went to withdraw part of that amount, the headaches started.. I requested by pix and via pay4fun, and still nothing. I submitted the documents a few months ago and the day before yesterday again. Now I'm trying to make a deposit via pay4fun to be able to withdraw the amount, and they won't let me make the deposit or the withdrawal. I contact support and they don't answer me!
Automatic translation:
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1 year ago
Dear menezesluciodouglas,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
It will no longer be necessary. During those tired days I played everything until I ran out of money. Probably that's what they wanted, but that's okay! I never put 1 cent in that casino again, I couldn't delete my account, because they never answered me in the chat, and in the email the same message from their boot. Honestly, I was very disappointed, dissatisfied... they treated me like nothing!
It better be that way. Enjoy! I will never go to that casino again.
Automatic translation:
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1 year ago
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
