IceCasino - Player's winnings have been confiscated.

I won 10k euros with free spins and the casino took my money away after few days, they said it was a bug and I didn’t get my money or any resolution. Worst casino i played ever, very long KYC verification and slow communication.

Dear martynaass,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which bonus you played with? If possible, please post here a link to the bonus offer you activated.

Do I understand correctly that the casino confiscated all of your winnings? Or were they just reduced to a certain amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I play with my own money I didn’t take any bonus.

Hello,

We'd like to confirm there was an issue with a game "Cash&Spins 243"by 1spin4win game provider.

The player was able to receive free-spins every time one placed a bet. We are ready to share the gaming history as well as the incident report by 1spin4win with Casino Guru.

Dear martynaass

You were also credited with 105.73 EUR, the amount you had before launching the defected game.

Best regards

Thank you both for your replies.

Dear IceCasino,

Could you please provide the evidence you mentioned in your last message (martynaass's game history and the incident report)? My email address is kristina.s@casino.guru. Thank you in advance.

Hello,

The proofs were just sent.

Kind regards

Thank you very much for the email.

Since the casino provided evidence confirming its claims, this complaint will now be rejected. Thank you for your understanding, martynaass, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.