HomeComplaintsIceCasino - Player’s struggling to withdraw his winnings.

IceCasino - Player’s struggling to withdraw his winnings.

Amount: 1,000 R$

IceCasino
Safety Index:Very high
Submitted: 04 Jan 2023 | Case closed : 19 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
1 year ago
Translation

Good afternoon, I have a value and I can't withdraw what I do

Automatic translation:
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1 year ago

Dear sdcpoprock30,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Were your winnings accumulated with or without an active bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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1 year ago

Dear sdcpoprock30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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