IceCasino - Player’s struggling to complete account verification.

I can't understand why you give this casino a good review. the only good thing about it is that it has a wide range of games. they take a long time to confirm your documents as well as the withdrawal of money. In my opinion, all casinos should first approve the player's registrations and then accept deposits. in this way they will not have the right to delay the withdrawal of money. I recommend first approve you as a player and then deposit. the delay you will receive will be long.

Dear Jenny1308,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela

The account is permanently blocked due to gambling addiction.

There is zero on the account's balance.

Kind regards

Thank you very much, IceCasino team, for the clarification.

Dear Jenny1308,

Is there anything else that we could try to help you with? Please understand if your account was blocked due to gambling addiction it won't be reopened in the future.

Dear Jenny1308,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.