The player from Germany had won €70,000 playing Oasis Poker Classic, but the casino later reduced his winnings to €250, citing technical errors. The casino had not responded to his attempts to reclaim the original winnings. We had asked the player for more details about his communication with the casino and for any proof of his winnings. However, due to the lack of response from the player, we had to reject the complaint. We were unable to conduct any further investigation or provide potential solutions due to this lack of communication.
IceCasino - Player's huge winnings are reduced.
Amount: €70,000
IceCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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9 months ago
Translation
The issue I'm facing is that on the 28th of January 2024, I had won €70,000 playing Oasis Poker classic. I have legitimately paid and won my stakes! The casino, however, is now claiming that there were technical errors and have reduced my €70,000 to €250. It's ridiculous that they removed the game just because I was winning. I have all the screenshots of my winnings and transaction codes! Despite several attempts to reclaim my money, the casino remains resistant.
This casino is nothing more than a scam site.
My ID is 26665503
Automatic translation:
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9 months ago
Dear Greenexe,
Thank you very much for submitting your complaint. I'm sorry to hear about the troubling experience you've had regarding your winnings.
To better understand the situation, could you please provide us with more details about the communication you've had with the casino regarding the technical errors and the reduction of your winnings?
- Specifically, it would be helpful to know what explanations or justifications they provided for this drastic reduction from €70,000 to €250.
- Furthermore, if you could share the screenshots of your winnings or your game history, it would greatly assist us in investigating the issue.
- If you have any other relevant information or documentation that you believe would assist us in understanding and resolving this matter, please feel free to forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Dear Greenexe,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
