IceCasino - Player’s deposit has never been credited to his casino account.

I registered ICE casino from this link and made a $10 deposit on November 5th, but it still hasn't reflected. I sent an email to complain, but no reply.

Dear sallysadie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

First deposit at ICE casino. I am in trouble because I could not tell you at what stage the error occurred in the complaint email. Can I trust this casino?

Thank you, sallysadie, for your reply. You can see from our review that it is one of the best casinos out there. Could you please forward the payment receipt to petronela.k@casino.guru at your earliest convenience?

Dear sallysadie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.