HomeComplaintsIceCasino - Player’s deposit has never been credited to his casino account.

IceCasino - Player’s deposit has never been credited to his casino account.

Amount: $10

IceCasino
Safety Index:Very high
Submitted: 16 Nov 2022 | Case closed : 06 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Japan has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

I registered ICE casino from this link and made a $10 deposit on November 5th, but it still hasn't reflected. I sent an email to complain, but no reply.

Automatic translation:
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1 year ago

Dear sallysadie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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1 year ago
Translation

First deposit at ICE casino. I am in trouble because I could not tell you at what stage the error occurred in the complaint email. Can I trust this casino?

Automatic translation:
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1 year ago

Thank you, sallysadie, for your reply. You can see from our review that it is one of the best casinos out there. Could you please forward the payment receipt to petronela.k@casino.guru at your earliest convenience?

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1 year ago

Dear sallysadie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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