IceCasino - Player's bonuses are getting blocked.

After I had some wins, they blocked the bonuses for my account. In other words, they send me emails with codes but I can't use them. I have screenshots of conversations and everything. As soon as you start winning, they block you. Look at my screenshots, what a dishonest casino!!! Winning money is seemingly forbidden!!

Dear marcoscapetones,

Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible for receiving them. I apologize, but we cannot penalize the casino for excluding you from their bonus program, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better.

Please do not hesitate to contact me if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

BUNCH OF LIARS, ALL MY FRIENDS WHO PLAY RECEIVE THE BONUS AND ACTIVATE NORMALLY ACCORDING TO THE PRINT THE BONUS IS FOR BRAZIL YOU SEND AND NOTIFY THE BONUS BRL, THE PROBLEM IS THAT I INVOICED I CLOSED THE MONTH WITH A POSITIVE BALANCE AND THAT HAS NO ADVANTAGE FOR YOU THAT IS, THEY BANNED MY BONUSES Here's the attachment, make up more excuses

IT WAS ME I EARNED MONEY THAT THEY BLOCKED NO MORE BONUS COMES IN, EVEN THOSE ICE CASINO ITSELF SENDS ME A WRITTEN BONUS TO BRAZIL LOL, ANYONE WHO HAS BEEN GOING THROUGH THIS CALLS ME, I'M TALKING TO ME WITH LAWYERS LET'S BLOCK THIS FRAUDULENT CASINO THAT ONLY ALLOWS YOU MISS IT!!!

BUNCH OF LIARS, MY FRIENDS ALL PLAY AND RECEIVE AND ACTIVATE THE BONUA INCLUDING THE BONUS IS FOR BRAZIL

I ALSO HAD TO REPORT THE BONUS I RECEIVED THROUGH THEIR WHATSAP AND IT HAS THE BRAZILIAN FLAG, I AM SURPRISED THAT IT HAS A HIGH RATING AND BEING A DISHONEST CASINO, AT FIRST I LIKED IT WAS ME TO PROFIT THEY BANNED MY BONUSES

Dear marcoscapetones

According to our records, you have zero on your balance. Where is the 5k taken from?

AS per bonuses, since bonuses are the casino's money - only they decide who and whether to grant it.

Icecasino wishes you luck and huge wins by playing the real money.

Kind regards

I'm going to stop until I normalize my account, they're going to pay someone just to deal with my case, you simply blocked the bonus for my account because I won Simply AT ICE CASINO IF YOU WIN MONEY BAN YOUR ACCOUNT AND I'M PUBLISHING IT ON ALL NETWORKS TO PROOF THAT YOU ARE A FRAUDULENT CASINO, 5K THEY ARE SO SLOW THAT THEY DON'T KNOW WHY AND THEY MAKE EXCUSES, THEY WILL RESOLVE EVERY CASE WITH THE COURT, IT DOESN'T WORK THAT WAY... I WILL ASK FOR COMPENSATION FOR MORAL DAMAGE, BECAUSE LOSING YOU CAN WIN, THEY BLOCK YOUR BENEFITS THIS IS A CRIME!! Follow print Showing the fraud unmasking the icecasino company

For moral damage, I am already warning you that in this case I will want at least 50 thousand Euros to make an agreement, I will not accept less than that, I will give you 5 days to negotiate, after activating justice I felt injured and this is affecting me because agent try, try and the day you win, they block you, I have all your messages recorded and each new one I save, like every lie you tell, I prove that you are lying.

Hello everyone,

Thank you both for your replies.

marcoscapetones I believe that I explained clearly why we can help you in this case. Each casino is allowed to exclude any player from receiving bonuses at any time. Perhaps you could check our recommendations to find another casino that would allow you to activate bonuses:

https://casino.guru/online-casino-bonuses

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.