HomeComplaintsIceCasino - Player is experiencing difficulties with his withdrawal request.

IceCasino - Player is experiencing difficulties with his withdrawal request.

Amount: €500

IceCasino
Safety Index:Very high
Submitted: 11 Jul 2023 | Case closed : 31 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Sweden hasn't received his roulette winnings for over 6 weeks despite regular contact with the casino's live chat. Furthermore, the casino returned his funds to the gaming account, forcing the player to request withdrawal again. The second withdrawal request is still unpaid. The player stopped responding to our questions and comments, so we had to reject the complaint.

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1 year ago

They haven't paid my money from roulette for a month and a half.I'm writing from live chat every day, don't worry, your money is processed by authorized friends They stall by saying, I believe in the beginning and one day they put my money back in the casino's game counter

I asked why did you do this,

and they told me to do wihtdrawal again

and i did wihtdrawal again and they still didn't pay.

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1 year ago

Dear Alp66, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

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1 year ago

No, I didn't want fre bonus, I didn't use it,

I want my game money that I won, I can't stand to be tricked,

I have a bad character I won't leave this money with them, I'll burn a big quilt for a little flea

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1 year ago

Have you made any successful withdrawals from this casino before?

Could you please confirm that you passed the KYC verification?

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1 year ago

Dear Alp66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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