The player from Greece tried to activate the bonus, but it hasn't been credited. The player decided he was no longer interested in playing in this casino. so we ended up closing this complaint.
IceCasino - Player has not received a bonus.
Amount: €50
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I never received my first deposit bonus and I spoke to them again I made a second deposit of €40 and again I never received any bonus away never again at this casino
Automatic translation:
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2 years ago
Dear Aris7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your deposit has remained untouched in your account?
Have you received any explanation from the casino regarding this situation? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Yes I spoke while the 50€ deposit was untouched and they told me that it has expired and the bonus is not valid, I made a second deposit of 40€ and also again while I spoke with a representative again I received nothing..
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2 years ago
Thank you for your reply, Aris7. Could you please forward me the communication you had with the casino? What was the second bonus you tried to activate, please?
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2 years ago
Translation
I am no longer involved with this particular casino, I have closed the account, if you have any serious casino to recommend for players from Greece, let me know..
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2 years ago
I understand. Since you have closed your account, there is not much more we could do and I am forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
