The player from Germany, after waiting for over a week, had received his withdrawal of 250 Euros. He had lodged a complaint about the delay, since the casino rules had stated a 2 business day processing time. The player had already been verified and had previously made successful withdrawals. The Complaints Team had kept the complaint open until the player confirmed receipt of his winnings. However, due to the player's lack of further response, the complaint was eventually dismissed.
IceCasino - Player experiences an extended delay in withdrawal.
Amount: €250
IceCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Id 26709519
I have been waiting for over a week for 250 Euros. According to the rules, it should be in my account within 2 business days. The service always makes excuses as if it were my fault that the payout is delayed. The casino would truly be top-notch if the payout process was as swift as other casinos. In which universe does a payout take 8 days or more?
Automatic translation:
Public
Public
9 months ago
Dear polatinum80,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
9 months ago
Translation
I am verified and have made and received withdrawals many times. I requested the payment on February 7, 2024. And it's incomprehensible to wait weeks for your money! After all, it is my money and I earned it with my deposit.
Automatic translation:
Public
Public
9 months ago
Translation
My history now says successfully paid out. So it should arrive in my account today. So it's done. Your complaint has been resolved
Automatic translation:
Public
Public
9 months ago
Thank you very much for the update, polatinum80. I will keep this complaint open until you confirm you received your winnings. Please keep me informed about any further developments.
