IceCasino - Player believes that her withdrawal has been delayed.

Dear tixinhacruz,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello all,

Just wanted to confirm - the player does not have any active/pending withdrawal requests.

All requests have been successful, and it's a matter of time when the bank clears the money.

Kind regards

Thank you very much, IceCasino team, for checking this for us.

Dear tixinhacruz,

Please confirm as soon as you receive your winnings. Looking forward to hearing from you.

Dear tixinhacruz,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.