The player from Ireland had had a withdrawal pending for two weeks. Despite having received an email confirming verification, the casino had requested additional documentation. After we had reached out to the player for more information, she informed us that she had received her withdrawal. Consequently, we marked the complaint as 'resolved'.
ICE36 Casino - Player struggles with withdrawal despite account verification.
Amount: €230
ICE36 Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
ICE36 Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
Dear saoirse8,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ICE36 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise which documents the casino asks from you at this time?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Public
Public
8 months ago
Dear saoirse8,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
