Dear Hugewin Casino team,
Thank you for your email. I reviewed the provided evidence but I'm afraid we won't be able to accept the arguments. Nowadays, restrictions on gaming limits are often put in place in casino software to prevent players from accessing restricted games. In this case, there is a huge list of games (see below), game providers and it even says "All games". I can't imagine a player who could remember all these games and game providers to avoid them when playing with bonuses. And what does "All games" mean? These restrictions are one of the most confusing I've ever seen. We are convinced that the player should get paid their winnings in full.
Here's the list of the restricted games and game providers for illustration:
3 Oaks Gaming
All games
Belatra
7 Days The Spanish Armada
Full Moon Magic
Richy Hog
Zombie Town
BGaming
Candy Monsta
God of Wealth Hold And Win
Hit The Route
Johnny Cash
Journey Flirt
Maneki 88 Gold
Mice & Magic Wonder Spin
Road 2 Riches
WBC Ring of Riches
Wild Heart
Big Time Gaming
Lil Devil
Royal Mint
Blueprint
Bankin' More Bacon
Bounty Hunter: Unchained
Cash Strike
Fat Stacks Miami Cash
Funky Buddha
Gold Strike
King Kong Cash
King Kong Cash Even Bigger Bananas Megaways
King Kong Cash Full House
Madame of Mystic Manor
Plenty O' Fish
Rise of Atlantis
The G.O.A.T
Bombay Live
Royal Riches Roulette
Booming Games
Billy Bob Boom
Butterfly Charms
Fortune & Finery
Money Inc
Red Hot Volcano
Treasure Vault
ELK Studios
Birthday!
Bloopers
Ecuador Gold
Electric Sam
Kaiju
Lake's Five
Miss Wildfire
Poltava
Sam on the Beach
Endorphina
Football Superstar
Golden Ox
Jade Coins
Joker Ra: Sunrise
Lord of the Seas
Lucky Streak X
Moon Tiger
Ninja
Oriental Dragon
Evolution
Auto-Roulette
Bac Bo
Stock Market
VIP Roulette
Fantasma Games
24 Star Dream
Circle of Sylvan
Fortune Llama
Miss Rainbow
Prometheus: Titan Of Fire
Shadow Summoner Elementals
GameArt
Angry Dragons
Fate’s Fury
Great Buffalo Megaways
Pirate’s Pearl Megaways
Safari Gems
Wild Marmalade
Games Global
11 Enchanting Relics
1st Of The Irish
3 Lucky Rainbows
9 Skulls of Gold
Africa X UP
African Legends
Age of Conquest
Agnes Mission: Wild Lab
Akiva: Claws of Power
Amazing Link Apollo
Amazing Link Bounty
Amazing Link Hades
Amazon Kingdom
Amazon: Lost Gold
Amber Sterling's Mystic Shrine
Ark of Ra
Augustus
Avalon
Bling Bling Penguin
Bolt X Up
Book of Oz
Buffalo on Fire!
Bust The Mansion
Captain Wild
Chronicles of Olympus X UP
Crazy Digginz: It's All Mine!
Diamond King Gold
Diamond King Jackpots
Diamond Sands
Dr. Wildshock: Mad Loot Lab
Fiona’s Christmas Fortune
Fire and Roses Joker
Fish 'Em Up
Fishin' Christmas Pots Of Gold
Fishin' Pots of Gold: Gold Blitz
Fishing Floats of Cash
Gallo Gold Bruno's Megaways
God of Fire
Gustav Minebuster
Immortal Romance
Immortal Romance Mega Moolah
Lucky Clucks
Lucky Leprechaun Clusters
Lucky Twins Link&Win
Mustang Riches
Oink Farm
Outlaw Saloon
Peaky Pigs
Pile 'Em Up
Piles of Presents
Pirates Quest
Retro Reels - Extreme Heat
Scarab Kingdom
Sisters of Oz WOWPOT
Squealin' Riches
Starlite Fruits Mega Moolah
Super 30 Stars
The Finer Reels of Life
Thunderstruck
Thunderstruck II
Thunderstruck Stormchaser
Ticket to Riches
Treasures Of Kilauea
Triple Irish
Trojan Kingdom
Unusual Suspects
Viking Queen
Vikings Journey
Wild Catch
Wild Link Frenzy
Wild Orient
Witch Feature
Golden Hero
Mimi and Magic Staff
Monster Domination
Hacksaw Gaming
Stick'Em
Jade Rabbit
Steam Spin
Angler's Paradise
NetEnt
Codex of Fortune
Cursed Treasure
Dead or Alive
Lost Relics 2
Jack Hammer 3
Jingle Bells Bonanza
Rainforest Gold
Rome: The Golden Age
Pirate's Party
Serengeti Kings
Street Fighter 2
The Wish Master Megaways
OneTouch
Flexing Dragons
Reel Fruitz Frenzy
Steam Vault
Tiki Terror
Wacky Wildlife
Wealthy Sharks
PG Soft
Dragon Hatch
Dragon Hatch 2
Fortune Dragon
Fortune Rabbit
Fortune Tiger
Fortune Mouse
Fortune Ox
PlaynGo
3 Clown Monty 215 Crystal Roses: A Tale of Love
Baker's Treat
Cat Wilde and The Incan Quest
Chambers of Ancients
Eye of the Kraken
Fulong 88
Gerard's Gambit
Golden Legend
Happy Halloween
Hugo 2
Love is in the Fair
Mahjong 88
Moon Princess
Moon Princess 100
Moon Princess Power of Love
Multifruit 81
Pearls of India
Pimped
Rage to Riches
Royal Masquerade
Sea Hunter
Tower Quest
Viking Runecraft
PopiPlay
Slotham City
Wild Wild Bank
Guns and Dragons
Pragmatic Play
3 Kingdoms - Battle of Red Cliffs
Asgard
Candy Jar Clusters
Cash Elevator
Ding Dong Christmas Bells
Dragon Kingdom
Gold Train
Jade Butterfly
Jungle Gorilla
Lobster Bob's Sea Food and Win It
Spaceman
Pinup Girls
Snakes and Ladders Megadice
The Champions
Wheel O'Gold
Wild Depths
Push Gaming
Hearts Highway
Jammin Jars 2
Mad Cars
Shamrock Saints
Tiki Tumble
Wild Swarm
Wild Swarm 2
Quickspin
Brawlers Bar Cash Collect
Crown of Valor
Skulls Up!
Red Rake Gaming
Boomerang Jack's Lost Mines
Captain Wild
Gustav Minebuster
Million Christmas
Super 30 Stars
Triple Irish
Red Tiger
10,001 Nights Megaways
Bounty Raid 2
Dragon's Clusterbuster
Dragon's Fire Infinireels
Dragon's Luck Megaways
Dragon's Mirror
Dynamite Riches
Dynamite Riches Megaways
Get the Gold Infinireels
Gold Mine Mistress
Gonzo's Quest Megaways
London Tube
Play with the Devil
Primate King Megaways
Reptizillions Power Reels
Siren's Riches
Spin Town
Spooky Carnival
The Wild Kiss
Zaida's Fortune
Zeus Lightning Power Reels
Relax Gaming
5 Monsters
Book of 99
Christmas Santa
Deep Descent
Frequent Flyer
Golden Calaveras
Great Pigsby Megaways
Hellcatraz
Not Now Norman
Orca's Wild Bonanza Extenda Edition
Phoenix Up Cash
The Wild Drifter
Tiki Bonanza
Titan Strike
Towering Pays Egypt
Treasure Pirates
Valkyrie Wild Storm
Wild Donuts
Spinomenal
1 Reel Baba Yaga
1 Reel Beauty
1 Reel Buffalo
1 Reel - Caribbean Treasure
1 Reel: Cash Vault
1 Reel Demi Gods II
1 Reel Demi Gods III
1 Reel Demi Gods IV
1 Reel Egypt
1 Reel Elves
1 Reel Fruits
1 Reel Golden Piggy
1 Reel Halloween
1 Reel Hawaiian Bliss
1 Reel Joker
1 Reel Majestic King
1 Reel Mammoth
1 Reel Monkey
1 Reel Panther
1 Reel Patrick
1 Reel Reef
1 Reel Shamrock
1 Reel Thanksgiving
1 Reel Wolf Fang
1 Reel Xmas
Aztec Spell
Aztec Spell - 10 Lines
Beer Collection - 20 Lines
Beer Collection - 30 Lines
Book Of Demi Gods III
Book Of Rebirth
Book of The Divine
Colossus Fruits
Comic Craze
Demi Gods III
Egyptian Rebirth II
Egyptian Rebirth II 10 Line
Fruits Collection – 10 Lines
Gangster's Gold
Goddess Of Lotus
Goddess Of Lotus- 10 Lines
Magical Amazon
Penny Fruits Xtreme
Queen Of Fire
Spinning Beers
Story of the Samurai
Story of the Samurai – 10 Lines
Stake Originals
Dice
Crash
Dragon Tower
Limbo
Hilo
Slide
Mines
Blackjack
Thunderkick
12 Bolts of Thunder
1429 Uncharted Seas
Beat the Beast: Quetzalcoatl's Trial
Not Enough Kittens
Raven's Eye
Rocket Fellas Inc
The Rift
Truelab
Aztec Legend
Crypts of Fortune
Day and Night
Victoria Wild
Victoria Wild Deluxe
Wazdan
All games
Dear Hugewin Casino team,
Thank you for your email. I reviewed the provided evidence but I'm afraid we won't be able to accept the arguments. Nowadays, restrictions on gaming limits are often put in place in casino software to prevent players from accessing restricted games. In this case, there is a huge list of games (see below), game providers and it even says "All games". I can't imagine a player who could remember all these games and game providers to avoid them when playing with bonuses. And what does "All games" mean? These restrictions are one of the most confusing I've ever seen. We are convinced that the player should get paid their winnings in full.
Here's the list of the restricted games and game providers for illustration:
3 Oaks Gaming
All games
Belatra
7 Days The Spanish Armada
Full Moon Magic
Richy Hog
Zombie Town
BGaming
Candy Monsta
God of Wealth Hold And Win
Hit The Route
Johnny Cash
Journey Flirt
Maneki 88 Gold
Mice & Magic Wonder Spin
Road 2 Riches
WBC Ring of Riches
Wild Heart
Big Time Gaming
Lil Devil
Royal Mint
Blueprint
Bankin' More Bacon
Bounty Hunter: Unchained
Cash Strike
Fat Stacks Miami Cash
Funky Buddha
Gold Strike
King Kong Cash
King Kong Cash Even Bigger Bananas Megaways
King Kong Cash Full House
Madame of Mystic Manor
Plenty O' Fish
Rise of Atlantis
The G.O.A.T
Bombay Live
Royal Riches Roulette
Booming Games
Billy Bob Boom
Butterfly Charms
Fortune & Finery
Money Inc
Red Hot Volcano
Treasure Vault
ELK Studios
Birthday!
Bloopers
Ecuador Gold
Electric Sam
Kaiju
Lake's Five
Miss Wildfire
Poltava
Sam on the Beach
Endorphina
Football Superstar
Golden Ox
Jade Coins
Joker Ra: Sunrise
Lord of the Seas
Lucky Streak X
Moon Tiger
Ninja
Oriental Dragon
Evolution
Auto-Roulette
Bac Bo
Stock Market
VIP Roulette
Fantasma Games
24 Star Dream
Circle of Sylvan
Fortune Llama
Miss Rainbow
Prometheus: Titan Of Fire
Shadow Summoner Elementals
GameArt
Angry Dragons
Fate’s Fury
Great Buffalo Megaways
Pirate’s Pearl Megaways
Safari Gems
Wild Marmalade
Games Global
11 Enchanting Relics
1st Of The Irish
3 Lucky Rainbows
9 Skulls of Gold
Africa X UP
African Legends
Age of Conquest
Agnes Mission: Wild Lab
Akiva: Claws of Power
Amazing Link Apollo
Amazing Link Bounty
Amazing Link Hades
Amazon Kingdom
Amazon: Lost Gold
Amber Sterling's Mystic Shrine
Ark of Ra
Augustus
Avalon
Bling Bling Penguin
Bolt X Up
Book of Oz
Buffalo on Fire!
Bust The Mansion
Captain Wild
Chronicles of Olympus X UP
Crazy Digginz: It's All Mine!
Diamond King Gold
Diamond King Jackpots
Diamond Sands
Dr. Wildshock: Mad Loot Lab
Fiona’s Christmas Fortune
Fire and Roses Joker
Fish 'Em Up
Fishin' Christmas Pots Of Gold
Fishin' Pots of Gold: Gold Blitz
Fishing Floats of Cash
Gallo Gold Bruno's Megaways
God of Fire
Gustav Minebuster
Immortal Romance
Immortal Romance Mega Moolah
Lucky Clucks
Lucky Leprechaun Clusters
Lucky Twins Link&Win
Mustang Riches
Oink Farm
Outlaw Saloon
Peaky Pigs
Pile 'Em Up
Piles of Presents
Pirates Quest
Retro Reels - Extreme Heat
Scarab Kingdom
Sisters of Oz WOWPOT
Squealin' Riches
Starlite Fruits Mega Moolah
Super 30 Stars
The Finer Reels of Life
Thunderstruck
Thunderstruck II
Thunderstruck Stormchaser
Ticket to Riches
Treasures Of Kilauea
Triple Irish
Trojan Kingdom
Unusual Suspects
Viking Queen
Vikings Journey
Wild Catch
Wild Link Frenzy
Wild Orient
Witch Feature
Golden Hero
Mimi and Magic Staff
Monster Domination
Hacksaw Gaming
Stick'Em
Jade Rabbit
Steam Spin
Angler's Paradise
NetEnt
Codex of Fortune
Cursed Treasure
Dead or Alive
Lost Relics 2
Jack Hammer 3
Jingle Bells Bonanza
Rainforest Gold
Rome: The Golden Age
Pirate's Party
Serengeti Kings
Street Fighter 2
The Wish Master Megaways
OneTouch
Flexing Dragons
Reel Fruitz Frenzy
Steam Vault
Tiki Terror
Wacky Wildlife
Wealthy Sharks
PG Soft
Dragon Hatch
Dragon Hatch 2
Fortune Dragon
Fortune Rabbit
Fortune Tiger
Fortune Mouse
Fortune Ox
PlaynGo
3 Clown Monty 215 Crystal Roses: A Tale of Love
Baker's Treat
Cat Wilde and The Incan Quest
Chambers of Ancients
Eye of the Kraken
Fulong 88
Gerard's Gambit
Golden Legend
Happy Halloween
Hugo 2
Love is in the Fair
Mahjong 88
Moon Princess
Moon Princess 100
Moon Princess Power of Love
Multifruit 81
Pearls of India
Pimped
Rage to Riches
Royal Masquerade
Sea Hunter
Tower Quest
Viking Runecraft
PopiPlay
Slotham City
Wild Wild Bank
Guns and Dragons
Pragmatic Play
3 Kingdoms - Battle of Red Cliffs
Asgard
Candy Jar Clusters
Cash Elevator
Ding Dong Christmas Bells
Dragon Kingdom
Gold Train
Jade Butterfly
Jungle Gorilla
Lobster Bob's Sea Food and Win It
Spaceman
Pinup Girls
Snakes and Ladders Megadice
The Champions
Wheel O'Gold
Wild Depths
Push Gaming
Hearts Highway
Jammin Jars 2
Mad Cars
Shamrock Saints
Tiki Tumble
Wild Swarm
Wild Swarm 2
Quickspin
Brawlers Bar Cash Collect
Crown of Valor
Skulls Up!
Red Rake Gaming
Boomerang Jack's Lost Mines
Captain Wild
Gustav Minebuster
Million Christmas
Super 30 Stars
Triple Irish
Red Tiger
10,001 Nights Megaways
Bounty Raid 2
Dragon's Clusterbuster
Dragon's Fire Infinireels
Dragon's Luck Megaways
Dragon's Mirror
Dynamite Riches
Dynamite Riches Megaways
Get the Gold Infinireels
Gold Mine Mistress
Gonzo's Quest Megaways
London Tube
Play with the Devil
Primate King Megaways
Reptizillions Power Reels
Siren's Riches
Spin Town
Spooky Carnival
The Wild Kiss
Zaida's Fortune
Zeus Lightning Power Reels
Relax Gaming
5 Monsters
Book of 99
Christmas Santa
Deep Descent
Frequent Flyer
Golden Calaveras
Great Pigsby Megaways
Hellcatraz
Not Now Norman
Orca's Wild Bonanza Extenda Edition
Phoenix Up Cash
The Wild Drifter
Tiki Bonanza
Titan Strike
Towering Pays Egypt
Treasure Pirates
Valkyrie Wild Storm
Wild Donuts
Spinomenal
1 Reel Baba Yaga
1 Reel Beauty
1 Reel Buffalo
1 Reel - Caribbean Treasure
1 Reel: Cash Vault
1 Reel Demi Gods II
1 Reel Demi Gods III
1 Reel Demi Gods IV
1 Reel Egypt
1 Reel Elves
1 Reel Fruits
1 Reel Golden Piggy
1 Reel Halloween
1 Reel Hawaiian Bliss
1 Reel Joker
1 Reel Majestic King
1 Reel Mammoth
1 Reel Monkey
1 Reel Panther
1 Reel Patrick
1 Reel Reef
1 Reel Shamrock
1 Reel Thanksgiving
1 Reel Wolf Fang
1 Reel Xmas
Aztec Spell
Aztec Spell - 10 Lines
Beer Collection - 20 Lines
Beer Collection - 30 Lines
Book Of Demi Gods III
Book Of Rebirth
Book of The Divine
Colossus Fruits
Comic Craze
Demi Gods III
Egyptian Rebirth II
Egyptian Rebirth II 10 Line
Fruits Collection – 10 Lines
Gangster's Gold
Goddess Of Lotus
Goddess Of Lotus- 10 Lines
Magical Amazon
Penny Fruits Xtreme
Queen Of Fire
Spinning Beers
Story of the Samurai
Story of the Samurai – 10 Lines
Stake Originals
Dice
Crash
Dragon Tower
Limbo
Hilo
Slide
Mines
Blackjack
Thunderkick
12 Bolts of Thunder
1429 Uncharted Seas
Beat the Beast: Quetzalcoatl's Trial
Not Enough Kittens
Raven's Eye
Rocket Fellas Inc
The Rift
Truelab
Aztec Legend
Crypts of Fortune
Day and Night
Victoria Wild
Victoria Wild Deluxe
Wazdan
All games
Edited by a Casino Guru admin