The player from Germany had deposited $1500 and had won $5009. However, his withdrawal request had been rejected by the casino, and his account had been closed due to alleged 'suspicious activity', which resulted in the confiscation of his deposit and winnings. The Complaints Team had reached out to the player for additional information to better understand his situation but received no response. Due to the lack of communication from the player, the Complaints Team couldn't investigate further and was forced to reject the complaint.
Hugewin Casino - Player’s account was closed and his winnings were confiscated.
Amount: 5,009 ₮
Hugewin Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
hey i started to use hugewin.com on 30.4.2024 and deposited 1500$ i played them to 5009$ and wanted to withdrawal them on 2.4.2024 they declined my withdrawal and closed my account for "suspicious activity" i beg casino guru to help me ih this case because they stold all my funds deposit+ winnings hope you guys can help and beat those thieves
Public
Public
6 months ago
Dear justaloser,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what types of games you played? Were these slots, live casino games, or did you participate in sports betting?
Have you accumulated your winnings with or without an active bonus?
Could you kindly advise if you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
