The player from Finland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite our team's advice to wait for the standard withdrawal processing time, the player reported not having received his winnings. The player later admitted to having wagered his winnings, hence there was no active withdrawal request anymore. Consequently, we had to reject the complaint.
Houseofspins Casino - Withdrawal of player's winnings has been delayed.
Amount: €230
Houseofspins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
Hi,
I have waited my withdrawal about two weeks.
Every day the say "there is some backlog problem in payments".
They have near or always same chat agent, which is quite suspicious thing also.
And same situation is in their sister casino: Spintornado. I have waited there also about two weeks withdrawal.
Please help and hopefully they do not fooling me/people.
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11 months ago
Dear kaijoke,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
No i havent got money. They have same 'excuse' now about 2 weeks. In year 2023 real reason is not some backlog or lot of withdrawals for delay. Some other.
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11 months ago
Thank you for your reply, kaijoke. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
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11 months ago
Hi, you can cancel this (because i played my money and there is not active withdrawal request anymore) and please publish my review what i wrote just before! Please help me and all other players! It looks like they are scammers, but little hope is that not and for example there is just one (technical) person who try to resolve their "backlog problem". Please investigate this voucherwave limited casino - all their casinos have some problem!
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11 months ago
I am sorry to hear that. Since you wagered your winnings, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
