HomeComplaintsHighway Casino - Player unhappy with casino promotion outcomes.

Highway Casino - Player unhappy with casino promotion outcomes.

Amount: $30

Highway Casino
Safety Index:Above average
Submitted: 19 Sep 2023 | Case closed : 03 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Indiana feels the Highway Casino promotions are unfair, mainly regarding a promotion including 400 free spins. The player claims to have made only $125 from these spins and now has an astronomical playthrough bonus, believing these conditions suggest a lack of fair gaming. The complaint was closed as the player stopped responding.

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7 months ago

I got a promotion with 400 free spins. And let's go back I've deposited 30 dollars five times in Bitcoins here in highway casino. I really wanted to know if they were Fair gaming or what. It's sad when you deposit $30 and you get $230% deposit match and you're done playing in 15 minutes. Let's get back to those 400 free spins out of 125 spins I got one feature of free spins and out of 400 free spins only got two total features for free spins. And out of those 400 free spins only made $125. Now I have to go through the playthrough bonus and itss astronomical. This casino is totally not fair gaming and honestly I think they need to be shut down. I am saddened that I put that much money into it but I just needed to see for myself and it is a sad casino to go to. If you want to lose money just go ahead and deposit a highway casino because that a 400 free spins I'm sick and tired of it

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7 months ago

Dear Jdill6801,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Highway Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What exactly is the problem, the wagering or anything else? I will be waiting for your reply patiently.

Best regards,

Nick

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7 months ago

Dear Jdill6801,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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