The player from Latvia had won a tournament for 160 EUR at an online casino, but the winnings had not been transferred to their account. Despite numerous attempts, the player had received no response from the casino's support team. We had attempted to mediate the situation by contacting the casino, but received no response. Unfortunately, without the casino's cooperation, we had been unable to resolve the issue and had to close the complaint as 'unresolved', which negatively impacted the casino's rating. The casino was not licensed, which limited further action. The player had been advised to contact us if the casino reached out to them.