High Country Casino - Player's withdrawal has been delayed.

I won 25 dollars from an LCB latest casino bonuses tournament and won 150 dollars that is the cashout limit and I made my verification deposit and they will not get a hold of me, or deposit my winnings into my crypto wallet. The withdrawal is already initiated and it is sitting as requested when the withdrawal should be instant. I want this problem to be posted to the public and I want people to know that they are exhibiting all of the characteristics of a scam casino. I am tired of these scam casinos getting away with this stuff. I know they do not have a license, so if I cannot get my money the whole world needs to know. I attached my conversation that they completely ignored and another attempt to cashout.

Dear Blatant78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.