HomeComplaintsHeyCasino! - Player’s withdrawal has been delayed.

HeyCasino! - Player’s withdrawal has been delayed.

Amount: €790

HeyCasino!
Safety Index:Above average
Submitted: 12 Apr 2022 | Resolved : 27 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Sweden is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago
Translation

Hi, I have previously played at heycasino and have verified myself and made a withdrawal since before without any problems, now this time I do not respond to emails in 2 days and they have not approved my withdrawal but it says pending on their page

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1 year ago

Dear Yna123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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1 year ago
Translation

I sent 6 emails to them and they did not respond, first I sent an email that I was dissatisfied and would complain to them, after that email it took 30 minutes for them to approve my withdrawal, however no one has answered anything more to my mail. Thanks so much for your help

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1 year ago

Dear Yna123,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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1 year ago
Translation

I've got it out

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1 year ago

Do I understand correctly that you have received your winnings? Can we now consider this complaint resolved?

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1 year ago
Translation

Yes

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1 year ago

Thank you for your confirmation, Yna123. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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