HeyCasino! - Player complains that they didn’t win anything.

So eine manipulierte Casino habe ich nicht gesehen mit 220 Euro wo ich einbezahlt habe habe ich nur ein Freispiel mit 24 Cent bekommen und nur 6 Euro Gewinn erzielt ,lieber Casino Spieler zahlt hier kein Cent ein ,es ist der schlimmste Casino die ich bisher gespielt habe

Dear Eli1234,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Eli1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.