Heybets Casino - Player struggles with bonus policy.

Casino offers 200% bonus and when you deposit it says.. we will triple your deposit.. 

I tried to deposit $20 and all I got was $40 in some of their coins and when I had $100 in there I still couldn't even withdraw my $20 as it was in bonus funds and had to be spun about 30 times. 

I deposited LTC and expected to get my LTC + bonus Coins but I only got bonus Coins. 

Support replied that my deposit was in bonus coins 😃 very funny ...

Scam sitte. 

Dear Miplacs3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that many casinos consider deposits as part of the match bonus, therefore all bonus terms are applied to both deposit and bonus amounts. This isn't anything unusual. I am afraid that in order to request withdrawal you must complete the wagering requirements first.

Could you please clarify how much money you had in your casino account after you made the deposit?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Miplacs3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.