The player from Germany has been waiting over 14 days for a withdrawal and is facing delays due to a pending KYC process. Furthermore, there has been no response from support for over a week, leading him to suspect a scam.
Heybets Casino - Player’s withdrawal is delayed.
Amount: €330
Heybets Casino
Safety Index:Very lowSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 54m 31s
Case summary
3 hours ago
Public
Public
20 hours ago
So ive been waiting for over 14 days for my withdraw. They have requested KYC but there is no update on the process and the Support is not responding to me for over a week now. Im pretty sure i got scammed.
Public
Public
4 hours ago
Dear ThekalCS,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one?
Have you provided all the required documents as soon as possible and in the correct format?
Have you accumulated your winnings with or without a bonus?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Casino Guru is examining the case
