Heybets Casino - Player is demanding a refund due to country restriction.

Amount: €6,818

Heybets Casino

Safety Index:Below average Submitted: 21 Aug 2023 | Unresolved : 23 Apr 2024

Unresolved Our verdict

Waiting for decision of regulator

UNRESOLVED

Case summary

1 week ago

The player from The Netherlands has an issue with Heybets Casino allowing registrations from restricted countries including his own. He requests a refund of all his deposits, citing earlier cases where the casino has refunded players from restricted countries. The player submitted a complaint to the licensing authority and we are now waiting for their decision.

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8 months ago

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8 months ago

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7 months ago

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7 months ago

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7 months ago

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7 months ago

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7 months ago

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7 months ago

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7 months ago

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7 months ago

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7 months ago

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7 months ago

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7 months ago

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7 months ago

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Adept

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7 months ago

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Casino representative

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7 months ago

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Adept

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7 months ago

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Casino Analyst & Complaint Specialist

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7 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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7 months ago

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This post has been made private by Casino Guru, as requested by the player.

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Adept

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7 months ago

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Casino Analyst & Complaint Specialist

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7 months ago

Dear Heybets Casino representative,

please send me the player's balance status. My email address is veronika.l@casino.guru. Thank you.

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6 months ago

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Casino Analyst & Complaint Specialist

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6 months ago

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Casino representative

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6 months ago

Requested by the player

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Adept

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino representative

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

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6 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

Private

5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

Private

5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

Private

5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Adept

Private

5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

Private

5 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

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2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Adept

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2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino Analyst & Complaint Specialist

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2 months ago

Could you please forward me the email you sent to the regulator along with any other relevant communication? My email address is veronika.l@casino.guru. Thank you.

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Adept

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2 months ago

Hi Veronika,

I just sent you some mails where I asked for updates from Gaming Curacao.

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Casino Analyst & Complaint Specialist

Public

2 months ago

Thank you for your email. Since there has been no reply from the licensing authority yet, we are closing the complaint again with the status "Waiting for regulator". Please try contacting the authority one more time.

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