The player from The Netherlands had an issue with Heybets Casino allowing registrations from restricted countries, including his own. He requested a refund of all his deposits, citing earlier cases where the casino had refunded players from restricted countries. The player submitted a complaint to the licensing authority, and they were waiting for the decision. However, the licensing authority did not provide any resolution. The issue was closed as unresolved due to conflicting evidence we received from both the casino and the player.
Heybets Casino - Player is demanding a refund due to country restriction.
Black points: 1,014
Amount: €6,818
Heybets Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Heybets Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Uncertain case, passive regulator
UNRESOLVED
Case summary
2 months ago
Public
Public
1 year ago
Dear Heybets Casino representative,
please send me the player's balance status. My email address is veronika.l@casino.guru. Thank you.
