HellSpin Casino - The player's winnings were not credited.

I won a $90 hand of Live Blackjack and did not get paid. It's been over a week and support agents keep telling me "your case is under review, you will receive an email within 24hr with details of your case". I have not received any emails. I feel like I have been robbed.

I attempted to email the Manager of Hellspin just this morning and my email was blocked. Clearly no one intends on helping me out. I also tried to make a complaint to TechOptions Group B.V., but they're website is incomplete and no contact can be found.

Hand details can be found on the attached screenshot.

Date & Time: June 29, 2022 at 01:42

I'd like my winnings refunded to my account.

Hello NickM,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HellSpin Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did this issue occur? Was it the first time ever that something like this happen in this casino? Is your account currently still active? Did you try to contact directly the gaming provider of the game you played?

Looking forward to your answer.

Regards,

Nick

Dear NickM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.

Dear NickM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.