HomeComplaintsHellSpin Casino - Player’s withdrawal has been delayed.

HellSpin Casino - Player’s withdrawal has been delayed.

Amount: €150

HellSpin Casino
Safety Index:Below average
Submitted: 31 Jan 2023 | Case closed : 15 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Greece requested a withdrawal, but it has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

Public
Public
1 year ago
Translation

I made a withdrawal of 150 euros..while they accepted it and it was approved now they tell me that they are waiting for the bank to approve it..while in another withdrawal this never happened..I start to doubt and fear that they are fooling me

Automatic translation:
Public
Public
1 year ago

Dear Melinaki, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Do I understand correctly that you have made successful withdrawals before?

Thank you very much in advance for your reply.

Best regards, 

Kristina

Public
Public
1 year ago

Dear Melinaki,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news