HellSpin Casino - Player’s withdrawal has been delayed.

After i made the initial deposit i won $5000 this was 3 days ago and i have been trying ro withdrawl ever since . Its problem after problem excuse after excuse they havent let me make any withdrawls and im still fighting these people THEY NEVER LET YOU CASH YOUR WINNINGS OUT .ITS A SCAM DONT USE THIS CASINO STAY AWAY FROM EVERYTGIBG HELLSPIN RELATED . ITS A SCAM HORRIBKE CASINO TELL YOUR FRIENDS TO STAY AWAY ...

Dear crazymakesyoucrazy,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear crazymakesyoucrazy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I submitted all required information . I have nearky 28000 in winning waiting to be processed . No one has even looked at these requests .

Thank you very much, crazymakesyoucrazy, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear crazymakesyoucrazy,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a HellSpin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear HellSpin Casino

Could you please state why the player's withdrawal has not yet been paid out and when can she expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear crazymakesyoucrazy,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan

We’ve reopened this complaint at the request of HellSpin Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear crazymakesyoucrazy,

We sincerely apologize for the delay in addressing your concern.

We are pleased to inform you that your withdrawal request has been processed, and the funds have been successfully sent. However, we regret to inform you that there was a delay in processing your withdrawal due to limits imposed by our terms and conditions.

Thank you for your patience and understanding in this matter.

Best regards, HellSpin Casino

Hello crazymakesyoucrazy,

Could you state if you have received the payment from the casino?

I'll be awaiting your reply.

Dear crazymakesyoucrazy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.