HellSpin Casino - Player experiences unauthorized transaction and game issues.

They withdrew 100 euros from my account without my permission, just because it was a trusted account I had invested in. It took them over a week to refund the money after I proved the mistake was on their end. I had to cancel my cards and block them in order to avoid more issues, and now I'm the one suffering the consequences. I advise you not to invest in this website. Moreover, if you play games like Aviator, it freezes at its own will and causes you to lose everything. Seriously, this is one of the worst websites I've ever used. I don't recommend it. From my experience, you're bound to face problems with them sooner or later. I suggest you opt for an alternative.

Dear Extrem301982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Extrem301982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.