Helabet Casino - Player struggles with withdrawal cancellation.

I played and won, when making a withdrawal they always said the payment method I used was under maintenance. After that it told me to use another payment method, after I followed it the same problem still occurred. The system shows that my payment was approved, after which it was canceled by the operator. I can account for all of this by providing all evidence of conversations via email with the relevant department.

I Made a deposit 15k+ USDT but even my deposit their not give me back.

Dear h3ndryanto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you made any successful withdrawals from the casino in the past? No

Could you please confirm that you have passed the KYC verification? Yes. I'm done with it

Have you accumulated your winnings with the help of a bonus? I didn't claim any bonus but they gave it automatically and it was around 7 dollars for every deposit I made using e-wallet because they said cryptocurrency was under improvement. I tried using Jeton and Muchbetter e-wallets for deposits to make withdrawals using this method but the same thing still happens. now the security department says I have to use perfect money, this is unreasonable. none of the payment methods can be used. After trying one method and not being able to, they will suggest another method and this is the fourth time.

now they only process my 100 withdrawals which I successfully received, the rest were all rejected. even though I made a deposit with a total of 15145 USDT.

I attach screenshot proof of my withdrawal which was approved and then rejected. Thank you Casino Guru

I hope just can get back my deposit only. The winning dont want anymore.

Now the process my withdrawal 1500 and send to my wallet USDT, but when try again they rejected again.

Thank you very much, h3ndryanto, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you Thomas

I have triend many times to withdrawal and just 100 usd accpeted and successfully.

Hi h3ndryanto,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Helabet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why all the player's withdrawal requests were rejected?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hi Natalia, Thank you.

Hello, checking

Thank you, Helabet Casino. We'll await further information from you.

Dear Executive,

We are thoroughly investigating the issue and are in contact with the crypto processing operator to resolve the problem promptly.

Best regards

I have sent you a message from last month regarding this problem but it was never resolved, On your part, you just told me repeatedly to create a withdrawal form but it still doesn't work. i still have all the screenshots of conversations from last month to now.

I was just surprised when the 100 USD withdrawal was successful, but after several successful attempts it was rejected again. withdrawals above 100 are all rejected by the operator.

I hope that from your side you can give me certainty about my money.

Do you have any updates, Helabet Casino?

We are already solving this issue. The player and I are already in direct contact. The money is gradually paid out to the player

Thank you, Helabet Casino.

Dear h3ndryanto, can you please update us? Have you got information about how the casino will schedule withdrawals? Have you already received some payments, how much is left?

Hi Natalia, Helabet has contacted me and made an agreement on payment. I have received several payments and still have 19k+ left. Thank you very much for your help Casino Guru.

Dear h3ndryanto, have there been further payments? If you want me to, I can keep your complaint open until you confirm receiving the whole amount from the casino.

Hi Natalia, thank you for your help. This problem can be resolved properly by Helabet. I am very grateful to you and casino guru. This complaint can be closed.

Dear h3ndryanto, thank you for the confirmation! After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation, h3ndryanto, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Natalia

Casino.Guru