The player from Mexico had experienced issues when he tried to withdraw funds. Despite the withdrawal initially appearing to be approved, it was subsequently rejected. The casino had suggested using a different deposit method and despite complying, the player could not withdraw. Furthermore, the casino was not responding to his emails. We had asked the player to provide more details and forwarded communication to investigate the issue. However, the player did not respond within the given time frame, causing us to reject the complaint due to lack of further information.
Helabet Casino - Player's withdrawal attempt is repeatedly rejected.
Amount: Mex$1,640
Helabet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
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10 months ago
Translation
I made a deposit and received a bonus, which I was able to redeem, but when I tried to withdraw, it initially showed 'approved' but then switched to 'rejected' within minutes. I was denied by the operator. I contacted live support and they advised me to use a different deposit method. I did so and wagered the deposit, but the error persists. They are also not responding to my emails. It's a huge scam.
Automatic translation:
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10 months ago
Hello angxrx,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Helabet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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10 months ago
Translation
I already have the account verified, I did it on January 16.
They gave me the first deposit bonus which I was able to redeem, so I made some bets with the deposited money and the money already redeemed from the bonus.
I've been trying to communicate all day but they only give vague and unreasonable answers, sometimes they didn't even answer me.
They told me that it was a technical problem (which is not true) and then they told me by email, everything was bad from the beginning.
Automatic translation:
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9 months ago
Hello angxrx,
If you did request the withdrawal before the verification, it might have been rejected for that reason. Can you please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?
