The player from Canada had made a successful deposit of 87 CAD and increased it to 318 CAD, but encountered a technical issue when he tried to withdraw his winnings. The casino's support team had acknowledged the problem but failed to resolve it after 5 days. Despite the player's previously successful withdrawal of 79 CAD, the same error message of 'not enough money to pay' persisted. The player was also unable to use other withdrawal methods as suggested by the casino because his account was blocked. Despite our attempts to assist, the player did not provide the requested screenshots of his account and transaction history, leading to the rejection of the complaint due to lack of sufficient information.