HomeComplaintsHelabet Casino - Player is unable to withdraw winnings due to a technical error.

Helabet Casino - Player is unable to withdraw winnings due to a technical error.

Amount: Can$318

Helabet Casino
Safety Index:Below average
Submitted: 19 Mar 2024 | Case closed : 15 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Canada had made a successful deposit of 87 CAD and increased it to 318 CAD, but encountered a technical issue when he tried to withdraw his winnings. The casino's support team had acknowledged the problem but failed to resolve it after 5 days. Despite the player's previously successful withdrawal of 79 CAD, the same error message of 'not enough money to pay' persisted. The player was also unable to use other withdrawal methods as suggested by the casino because his account was blocked. Despite our attempts to assist, the player did not provide the requested screenshots of his account and transaction history, leading to the rejection of the complaint due to lack of sufficient information.

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8 months ago

Hello.

I made a deposit of 87 CAD to helabet website using perfect money method and managed to make it 318 with my main account money.I made a withdrawal request but received an error reading "not enough money to pay".After that i was asked to provide documents to the security which i did and successfully verified my identity.meanwhile website prevented me from placing anymore bets. Then i created another request for 200 Cad(through perfect money) but i received the same "not enough money to pay error".I contacted website support but they have not been helpful and told me this is a technical issue and i should try again later without giving me a specific time.Its been 5 days now since i faced this problem first.So I'm asking casino guru to help me get back my funds.Thank you so much.

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8 months ago

Dear collinhoir,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Helabet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you made any successful withdrawals before?

Has the casino specified when the technical error would be fixed?

Have you attempted to withdraw funds using Perfect Money once again in the past few days?

Have you tried using a different payment method for requesting your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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8 months ago

1. Yes ,I made a successful withdraw of 79 CAD before this issue

2.No they haven't specific a date,They asked me to create another withdrawal request today but again i received the same message.

3.I created a request some moments ago but again i received the same "not enough money to pay" error

4.Website support told me I can't use other withdrawal methods.I tried withdrawing using DOGE but my account was blocked and crypto withdrawal options got unavailable ever since.


Thank you.



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8 months ago

Could you please send me the screenshot of your casino account showing the error? Please send me your transaction history as well. My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here. Thank you.

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7 months ago

Dear collinhoir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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