Helabet Casino - Player experiences withdrawal delay after document verification.

I deposited nearly 8,000 RMB in this casino. When I made a few hundred RMB profit and applied for withdrawal, they asked me to provide a lot of ID documents, ID card, passport, driver's license, utility bills, handheld documents, etc. starting from September 3, 2023. Documentation. (Nearly 2 months of document verification) Until the email notification on October 26, 2023, withdrawal is allowed.

When I apply for withdrawal, they will not allow the withdrawal due to technical issues

I think they are a scammer casino and I saw other users commenting that the same problem happened to me. Please help me file a complaint against them

Hello Telegram-UFOUFO888,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with helabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did use any bonus to accumulate your balance? What kind of payment method is currently not working? Did you try to use a different payout method? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I didn't use any bonus

helabet, prevents me from using the deposit function and betting function, I can only use the original TRC20 withdrawal method

The last contact with the casino’s online customer service was on October 30, 2023

Submit withdrawal rejection record

Refuse to use the recharge function

Hello Telegram-UFOUFO888,

What did the casino respond when you contacted them with this issue? Did you try to use a different payout method? Please forward the communication between you and the casino to nikolas.b@casino.guru.

Regarding their answer, I sent an email, please check 2 video accessories (customer service dialogue, email dialogue)

Because they closed my other deposit methods, I could only use TRC20 to withdraw funds and try other withdrawal methods, but they restricted

My deposit is as high as 8,000 yuan, and such a casino disappoints me. It's terrible, I don’t understand how they get a casino license

The casino replies repeatedly, and the funds cannot be withdrawn due to technical problems

Hello Telegram-UFOUFO888 and thank you for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Telegram-UFOUFO888 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask helabet Casino for their help in resolving this complaint. We would like to know why is this withdrawal being rejected and if we can do anything to help the player withdraw their winnings.

Thank you!

Yes, you can do anything to help me!

Every time I try to withdraw money, I am told that there is a technical issue and I cannot withdraw the money. Please check the chat history and the email I sent you. Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you very much for your help. My money has been successfully withdrawn!

Thank you casino.guru. You are very authoritative and excellent. Thank you

Stay away from helabet.com

Dear Telegram-UFOUFO888,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter