Helabet Casino - Player complains about deposit not credited by Casino.

Dear sir i opened a account in helabet casino and deposit 4000 trx to merchant account of this casino but deposit not arrived I sent a mail to support but after 20 days they said that they will deduct 10 percent then they will either deposit to helabet or return to my wallet and after two days they said merchant received amount and you will get in helabet for this You will have create again a request of depsoit but don't complete depsoit only you have to initiate deposit request but not make depsoit really . But sir my issue is crypto depsoit don't need any request to create, helabet casino not allow to create any request for depsoit then how can I create new one .they only provide a unique blockchain address but no any request option . Further Same day I maid a 10 usd depsoit withaut creating any request on that blockchain address and I got it in helabet app withaut any issue but older deposit not arrived . I sent them picture and video of problem but they are not replying now on my mail and also did mail with other Gmail but they are saying to mail with registered email

Now I have been frustated I don't want my depsoit in helabet I want my money be refunded in my orginal wallet through which i sent .please help me to recover my lost balance I m in this trouble from 2 mont

Hello shekmdb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with helabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do I understand it correctly that the casino offer you to refund the money or to add it to your casino balance but they will deduct 10%? Did you have to do anything in order for them to process this transaction or only to agree to it? Why did you deposit again if your previous deposit did not arrive?

Looking forward to your answer.

Regards,

Nick

My account is not verified beacause at this casino player can play withaut verifying I'd untill they don't asked to submit document so I m not verified yet .

Sir casino said they will deduct 10 percent and add money to casino and I agree to it . But they are not adding nor replying my mail . I don't have issue if they deduct 10 percent but I want Rest 90 percent money in game or return to my wallet .

Yes according to him ,To take this 90 percent money in casino I have to create new request with this 90 percent ammount and not to pay only I have to create request of deposit.

But my problem is -- helabet casino does not allow to create any request while depositing crypto . they only provide a wallet address on which players do deposit then why they said to create request of his platform does not allow to create any request .

Now I want my 90 percent ammount back either in helabet or in my own wallet

I made new depsoit in hope that my previous money will come along with it but older not arrived

I can't create new request bcs in depsoit section on crypto deposit only a address is given , no blank space is given to fill in order to create new request

It is not possible to create new request so please help me to recover my money as they are not replying now .

Thank U

Hello shekmdb,

Would it be possible to forward the communication between you and the casino regarding this complaint to nikolas.b@casino.guru?

I deleted my conversation bcs I thought it is waste of time to communicate with them .

But I can provi

Please tell helabet team to reply on this conversation..and ask them why they taken my deposit if they got . Please tell them to clarify the whole issue .

I fount my last two three conversation with the helabet and I sent it on your mail . They are saying that they are waiting for reply from their team.but sir almost two month passed they should give me a clean and clear reply.

Thank you shekmdb for all the information provided so far. As such investigation regarding lost funds should not take longer than a month I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello shekmdb,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite helabet Casino to join the conversation and participate in the resolution of this complaint.

Dear helabet Casino,

Can you please provide an update on the status of the player's deposit?

Thank you.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They did not reply . Finally I lost my all money by trusting your site review ...please delist helabet from your site or give them large blackpoints so no one can trust this scam site .

Dear shekmdb,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you submit a complaint with Curaçao eGaming authority. The complaint form is available through the Curaçao eGaming License validator on the official casino's website. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (tomas.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Tomas