Haz Casino - Player is unhappy about not receiving bonuses.

Played and lost several hundred thousands, and hardly get any loyalty bonus or help to win anything back. They owe me atleast 60k NOK and some loyalty bonuses.

Dear hemstad89,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. Unfortunately, we cannot compel casinos to provide you with specific bonuses.

Please let me know if there is anything else I could help you with, otherwise I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

Dear hemstad89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.