Harry's Casino - Player’s withdrawal has been delayed.

Hello. I attempted to withdraw £201.30 on the 1st march 2022 and 5 weeks later and excuse after excuse from Harry's I'm forced to ask for help. They are attempting to put blame on my bank. Any help would be greatly appreciated.

Dear Christopher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina thanks for your reply. I've never before received a withdrawal from Harry's casino.I passed KYC verification

Thank you for your reply, Christopher. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed? Or was your withdrawal request rejected?

No I never used any bonus to play

Dear Christopher,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Harry's Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Harry's Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.