Hallmark Casino - The player's complaining about the max win.

• Ok first off it was a $300 marketing chip and if the max cash out is only $100 witch gets paid back upon withdrawal so then the rest of my account balance of witch i was lucky enough to win goes back to the casino the casino i wagered over $800,000 so they let me drive up the wagering from money i won now they take back the free marketing chip and receive all the amount wagered and then they keep what I have left of my winnings after a withdrawal off $100 so how can they claim the wagering amount from money through my winnings that and i can only withdrawal $100 of And remove the remaining amount from my account pretty damn greedy in my opinion I was really hoping they would be more honorable then this

Hello Darick,

Thank you very much for submitting your complaint and I'm sorry to hear about your issue with Hallmark Casino. Next time, please answer directly on this one open complaint instead of submitting a new one to make the process faster.

I've checked the game bonus terms and found this:

"Unless otherwise stated, the maximum withdrawal amount from any No Deposit bonus is $100. All free chips valued at or below $100 will come with a cash-out limit of no more than, nor less than, $100."

Could you please advise if you ever made a deposit or a withdrawal in/from the casino? Please note that if it the winnings were generated purely from the free bonus, you won't be able to receive more than $100 no matter how much you win.

Looking forward to your answer.

Regards,

Nick

Dear Darick,

We did not hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.