Hallmark Casino - Player’s dissatisfied with casino support.

The following is a record of your online chat.

General Info

Chat start time  Tue, 28 Apr 2020 17:56:13 -0500 GMT

Chat end time  Tue, 28 Apr 2020 18:30:26 -0500 GMT

Duration (actual chatting time)  00:34:12

Operator  Robert

Chat Transcript

Info: Thank you for choosing to chat with us.  An agent will be with you shortly.

Info: You are now chatting with Robert.

Player: Can i join the vip program

Robert: Thank you for contacting Hallmark Casino!

How may I assist you?

Player: Can i join the vip program

Player: ?

Robert: Thank you for waiting. I'll be with you in just a moment.

Player: Ok

Robert: Thank you for your patience, please remember that we are currently assisting multiple players at the time

Robert:

you will be automatically added

Robert:

once you reach that level

Robert:

your deposits are less now

Player: What do i need to do to be added

Robert:

keep depositing <>

Robert:

keep playing

Robert:

with us

Player: Do you have a bonus to

Player: For my account

Player: I have deposited over $200

Player: ?

Robert: I'll be right with you.

Robert:

sir take lot more

Robert:

but still asking team wait

Player: Thank you

Robert:

send all the documents to the banking

Robert:

banking@hallmarkcasino.com

Player: What documents

Robert:

and then keep depositing and keep playing

Robert: there is banking section

Robert:

in website

Info: The chat transcript will be sent to: player@gmail.com at the end of your chat.

Robert:

go there and send all the 4 docs to banking

Robert:

you will see it there only

Robert:

what all four docs you need to send

Player: After I send the documents will i be added to the vip program or what am i sending the documents for

Player: And is there a bonus available for my account?

Robert:

its your kyc

Robert:

for further withdrawal

Robert:

banking verifies the docs of  the player

Robert:

before any withdrawal

Robert:

so the sooner you send sooner you will be a verified player

Player: I don't have anything to withdraw

Robert:

later after continous deposits and playing history

Robert:

you will added to the vip program

Robert:

future withdrawal?

Robert:

!

Player: I wasnt asking about withdrawals i was asking about joining the vip program and if i could get a bonus added to my account

Info: The chat transcript will be sent to: player@gmail.com at the end of your chat.

Robert:

are you even reading ?

Robert:

i told you send

Robert:

all the docs

Robert:

its important for vip program

Robert:

okay!!

Player: I think the one who is not reading is you and I will be posting this cp

Robert:

i just told you the necessary information

Player: I will be posting this conversation on all the websites that review casinos so other players will think twice about spending a dime here

Robert:

hallmark is known for its services

Info: The chat transcript will be sent to: player@gmail.com at the end of your chat.

Robert:

we always provide the best

Robert:

iam sorry if you felt anything .

Player: Do you consider the way you responded is the best? O

Robert:

but i did my job

Robert:

i told you what you asked

Player: I never asked about withdrawals you never told me the requierme ts

Player: Requirements for vip

Robert:

you asked me about vip program how   to get it ?

Robert:

told

Robert:

that it need more deposites

Robert:

as well as your document verificaton

Player: And completely ignored my question on the bonus

Robert:

since it will be useful in further withdrawals too

Robert:

you started off with vip program

Player: More deposits so how many a million more deposits or a million dollars worth of deposits?

Robert:

then in between you asked for bonus

Robert:

atleast 20 deposits

Robert:

for vip leve;

Robert:

level

Player: If hallmark is the best they should make sure their employees represent that

Player: Have a good day sir

Robert:

we surely do sir

Dear Ana,

Thank you very much for sharing your experience. I’m afraid, I will need more information regarding your problem. How would you like to proceed? I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Ana,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Dear Ana,

Could you please forward me a transaction receipt from which you wish to reimburse your fees? Thank you.

Dear Ana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.