The player from Germany has been accused of opening multiple accounts. Admittedly, his friend had an account in the same casino. After a closer examination, we ended up rejecting this complaint as unjustified.
Hallmark Casino - Player has been accused of opening multiple accounts.
Amount: €6,500
Hallmark Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I registered with the casino for the first time yesterday on the recommendation of a friend who has been a customer of the said casino for a long time. So with the bonus code I got $ 300 and won $ 6,500 in one night. That night my colleague was also with me and while I was playing I was playing on his cell phone over the same wifi as me. Now the casino says that multiple accounts per household are not allowed and therefore no payout can take place. Although I have now sent in all my data such as bank card and ID card for verification by email.
I really hope that this is not their serious, because then I ask myself one thing: Assuming father and son live in the same household and both want to play independently of each other, both register on this page but neither knows about each other and suddenly the casino says When paying out, yes, there is already an account on your wifi, so we do not pay out. So this logic does not work out for me.
vileilleicjt can you give me some advice or should I just tick off the money, which would be a shame.
Kind regards
Automatic translation:
Public
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3 years ago
Dear Maximilian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms and conditions, and this is what I found https://www.hallmarkcasino.com/bonus-terms/:
"Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc)."
Could you please advise if your friend has redeemed any promotional offers in the past? Do I understand correctly that your winnings have been accumulated from a Free/No Deposit bonus solely?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello, yes, I strongly assume that my friend has already accepted this promotional offer in the past and yes the entire profit is based on the welcome bonus of $ 300, now I don't expect anything more. But I really thank you for your help.
Automatic translation:
Public
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3 years ago
Thank you very much, Maximilian, for your reply. If you have accumulated your winnings purely from a No Deposit bonus your maximum cashout would have been capped at $100 anyway.
https://www.hallmarkcasino.com/bonus-terms/
"Unless otherwise stated, the maximum withdrawal amount from any No Deposit bonus is $100. All free chips valued at or below $100 will come with a cash-out limit of no more than, nor less than, $100."
Nevertheless, if your friend has redeemed the same promotion from the same IP address in the past, I'm afraid you won't be entitled to any winnings.
Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.
