The player's deposit did not arrive for unknown reason. The complaint was closed as the player did not wish to continue resolving the issue.
GunsBet Casino - The player's deposit did not arrive.
Amount: €60
GunsBet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
GunsBet Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I advise everyone to close their game account on this platform, they are authorized thieves!!
Loaded 60 € with bank transfer, amount debited immediately but after 4 days still nothing on the gaming account.
In chat despite various screenshots and pdfs on the transaction they keep telling me that the problem is in the hands of the site department, this after the first few days; arriving at day 4 still nothing on the game account. Now I started insulting them because I realized I was scammed!! They will never give me the 60 € back and they always keep writing the same sentences trying to cling to futile excuses!! They are thieves and must be reported because otherwise they will continue to defraud players.
After 5 days without any positive results, I decide to resign myself to closing the gaming account and giving €60 to the gentlemen of gunsbet. Do not subscribe stay away !!
Automatic translation:
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1 year ago
Dear marcodanjela8292,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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1 year ago
Translation
Good morning, the money was immediately withdrawn from the account, the transfer receipt speaks for itself!! After 5 days nothing has arrived on the game account.
I do not agree with his answer the money would be reversed in case of problems automatically.
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1 year ago
Translation
Patience I closed the account in anger if they were honest people they would have compensated me with an instant bank transfer.
Gunsbet stay away.
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1 year ago
Dear marcodanjela8292,
In such cases, the first step is to provide a payment confirmation from your provider to the casino. After that it might take up to a few days before the casino could find the lost transaction and add it to your casino balance.
Did you forward them the payment confirmation?
