The player from Germany has issues with game functionality - game freezing during free spins. We rejected the complaint because the player didn't respond to our messages and questions.
GreatWin Casino - Player's game freezes during free spins.
Amount: €100
GreatWin Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've deposited just under 100€ in increments of 10€ and 20€, and tried to play normally. The game was constantly freezing when I won free spins. There wasn't a single normal payout! This casino is a complete scam. What can I do to get my money back?
Automatic translation:
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1 year ago
Dear Clxssified,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to petronela.k@casino.guru? Have you stopped playing right after the incident?
Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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1 year ago
Dear Clxssified,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
