GreatWin Casino - Player is unsatisfied with the casino's customer service.

I just want someone to report, this is really shitty and bad, customer service doesn't know how to do their job, and they don't care what the customer cares about, show everything they don't want to do.

Dear Lehien,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Greatwin Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate and explain in more detail what we can help you with?

I will be waiting for your reply. 

Best regards

Veronika

Hi veronica,

I made a deposit of 60 in greatwin casino, then strange things started happening, they removed my game account, I tried to contact them via live chat, and from there they told me that they would report the matter to the front, other things seem to be happening now. I also contacted them via email but I didn't I still haven't received any answer, usually all refunds should happen within a couple of days, the rest of my situation has been a week, I would like greatwin to understand if that situation happens to a person who has no money and is just waiting for the money to be refunded .. that's right really poorly managed

Thank you for sharing the details of your problem with me. To ensure that I fully understand your situation, may I ask you a few questions? First, have you completed the full KYC verification process? Additionally, did you use your deposit to play in the casino, or was your account blocked before you were able to start playing?

Please forward any relevant communication between you and the casino regarding your problem to veronika.l@casino.guru. Thank you.

Dear Lehien,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.